Last update 7 June 2018
In this section we describe how we protect the privacy for end users; users responding to a survey (the “Survey”) initiated by clients of Task Analytics.
Task Analytics highly respects your privacy. We only collect data required to deliver reliable analysis to our clients, and that may include personal data such as device data traceable back to you or IP address. We may also use third party cookies in the Survey that collect personal data.
The Survey collects the following data from the device and application you are using when presented with the survey form:
We collect your IP address only in conjunction with our web server logs and it is not stored along with your responses.
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website.
The Survey is a cookie-based tool and uses the cookie "_tmc” so that users who have either participated (opted-in) or opted-out of the survey, are not asked to participate again. It records the state of your having opted in or out, and if you’ve opted in it stores a randomly generated response identifier sent with any of your Survey responses.
Depending on how clients of Task Analytics are using the Survey, third party tools (the “Third Party”) like Google Analytics may be connected to the Survey by our clients. Your responses to questions in the Survey may be sent to the Third Party.
Task Analytics aims to help our clients understand customer intent to elevate their service and the customer experience of their websites.
We collect your device data to provide insights to our clients (those hosting and integrating the Survey) regarding which user demographics or platforms might be demanding certain capabilities from their website or which may be experiencing poor service. For example, it allows our clients to understand if there is a poor experience for users of mobile Safari.
We use a cookie to track the state of your opt-in status and if you’re currently engaged in the Survey.
We collect your IP address only for web server logging purposes for use in our alerting and monitoring systems to help detect malicious use of our Survey and systems. It is not stored with your Survey responses, allowing your responses to remain anonymous.
We process your data within the framework of your consent. When you give us consent for the processing of your personal data for specific purposes, we process data in accordance with the purposes and to the extent defined in the declaration of consent. You have the possibility to revoke your consent at any time with effect for the future. Consent to data collected by cookies is considered provided by you through the settings of your internet browser. In your browser you can adjust the settings according to which cookies you wish to consent to.
In this section we describe how we protect the privacy of Task Analytics clients while using our service (the “Service”) for customer intent analytics.
As a client of Task Analytics, you assume the role of Data Controller with respect to your usage in collecting customer intent data. In this manner, Task Analytics assumes the role of Data Processor.
When you use the Task Analytics administrative application (https://admin.taskanalytics.com), Task Analytics assumes the role of Data Controller with respect to any information collected while using admin.taskanalytics.com.
You need a Task Analytics account before you can access the Service. When you register for an account, we collect your name and email address. Your password, while collected, is stored securely only in a hashed form. When you consult with our customer service team, send us an email, or communicate with us in any way, you are giving us information that we collect and may store for better servicing your inquiries.
We store your Survey data (questions, responses, and settings) for you as part of our Service.
We utilize Google APIs to support organizations requiring Google-based authentication.
We use Intercom for seamless communication with users of our Service.
We measure product usage and utilization using Mixpanel to understand popular or unpopular features with our Service. Mixpanel provides their own policies to help ensure privacy, including data retention constraints. For more information, please see their data retention policy
We also use Segment.io as a means of collecting and distributing the data to Mixpanel and our own product usage database.
We use Mailchimp for managing customer contact lists if you opt-into receiving marketing communication. You can consult Mailchimp's privacy policies for more information.
We collect your username, first name, and last name to help identify our clients when logged into the Service. This allows us to communicate via Intercom for customer service and announcement purposes and also allows us to understand how new product features are being used.
We collect product usage behavior (e.g "click tracking") to improve the service we offer. This includes aggregating information the features of the Service that you use.
We will also use your email address to send you informational and promotional content that you may choose (or “opt in”) to receive when you register for your account. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
We collect your data in order to fulfil our contractual obligations to you outlined in the Terms of Service.
We process only the personal data that is necessary in order to provide our services under our agreement with you.
In case you give us consent for the processing of your personal data for specific purposes, we process data in accordance with the purposes and to the extent defined in the declaration of consent. You have the possibility to revoke your consent at any time with effect for the future.
In this section we describe how we protect the privacy of visitors to our homepage, taskanalytics.com and how in this regard we act primarily as Data Controller.
Like many websites, taskanalytics.com uses automatic data collection tools including cookies and web beacons to collect details about your browser type, the website that referred you to taskanalytics.com, your clickstream behavior, and your IP address.
We also use Task Analytics (see Section 1) to measure and track visitor intent to understand the goal of our visitors on the site.
We use Google Analytics to measure and track visitors to our homepage, their repeat visits, and their click paths through our website.
We often use tools such as Hotjar for user click tracking to understand the quality of our marketing messaging and landing pages.
By collecting this information, we strive to make taskanalytics.com more usable and informative for our customers and prospective customers.
You may contact us at [email protected] or by postal mail at either our New York or Oslo offices depending on your region:
34 Desbrosses St.
New York, NY 10013
You have a right to access your data and to receive a copy of this data. You also have a right to receive information about how we process the data.
If your information is not correct (anymore), you have the right to claim for rectification of incorrect personal data by us.
You have the right to call for an immediate erasure of your data under certain circumstances.
You have the right to receive your personal data provided in a portable format and ask us to transmit such data to another controller (i.e. data portability).
In case you believe that we process your data against national or European data protection law, we kindly ask you to contact us, to find a solution together. In addition, you have the right to complain to your local data protection authority.